User agreement between the user (User, you) and Holiday Baskett Trvaels Pvt Ltd. Please read these terms and conditions of use (Terms and Conditions) before using www.holidaybaskett.com website (Site) to make booking. Your consent to the Terms and Conditions when you use the site, without qualification. If you disagree with any part of the Terms and Conditions, you may not use the Site or make a booking. All correspondence regarding customer service or your booking should be sent.
Your contract will be with Holiday Baskett Trvaels Pvt Ltd. When booking travel arrangements, our contract with you begins when we advise you that your booking is confirmed either by telephone, fax or email. Once the contract is made we are responsible for providing the travel arrangements you have booked and you are requested to pay us for the booking. For any booking wherein there are two or more people, the person who makes the booking either online or contacting us through telephone is liable to pay for the reservation.
Full payment for all products including promotional and offer fares based on foreign currency are required at the time of booking regardless of the product arrangements being confirmed. In the event that the Company is unable to obtain confirmation and cannot offer an alternative, a refund will be issued. The Company will not accept responsibility for cash sent through the post. The company reserves the right to pass on any charges relating to returned cheque(s) and credit card charge backs. Taxes and fuel surcharges do fluctuate and all bookings are subject to additional charges as these are consolidated contract fares with special conditions. You will be advised in case of any additional due. Payment can be made by all major Credit Cards. The Company reserves the right to charge you in addition for any handling fees incurred by us in relation to booking(s) made by credit or charge card. You will be notified of the relevant charges prior to issue of a confirmation invoice. If your travel documents are being paid for with a third party credit/debit card we will require written authorization to be provided by the cardholder. We would also like to draw your attention to the purchase of products by credit or debit cards where payment does not take place in person. In accordance with mail order regulations, all documents will be posted to the billing address of the credit/debit cardholder and not the address of the passenger (unless they are one and the same). We will Endeavour to send out travel documents by 14 days prior to departure by first class post at client's own risk. Special, Recorded or Registered post can be arranged at an additional charge. The Company will not be responsible for documents mislaid or lost by the Indian post.
At the time of booking you must pay a deposit, the amount of which varies from Rs 1000 per person up to the total holiday cost, depending on the type of booking, and pay any balance of the cost of the holiday no later than 8 weeks before departure or 7 days from the date of booking whichever is lower. If you book inside 8 weeks of departure full payment is required at time of booking. If you do not make the required payments, your booking will be cancelled. If you have paid a deposit and fail to pay the balance on time you will lose your deposit. Fares are not guaranteed until full payment has been received. Balance - You need to pay the balance by the due date. It is very important that you pay balance payments when due because failing to do so may lead to the cancellation of your holiday/flights and still leave you liable to pay cancellation charges. Where an extra "booking charge" applies it will be advised at the time of booking. Until full payment has been received the price of your booking may increase as a result of fuel or other surcharges which may be imposed by suppliers.
Amendments & Cancellations
Air Reservations: Many scheduled and most discounted airfares carry amendment and cancellation fees sometimes up to 100%. It is important that all customers' check the fare rules prior to confirming their reservations detailed under the fare quote. Click through for further details on full fare notes. Amendments and cancellations cannot be processed until the original tickets have been returned. Refunds are processed as quickly as possible. Generally unused tickets can be processed by Holiday Baskett Trvaels Pvt Ltd within 7 to 14 working days, but may then take between 12-14 weeks to appear on your credit card statement. In the meantime, many card issuers will allow the item to be placed in dispute to avoid interest charges. Holiday Baskett Trvaels Pvt Ltd accepts no liability for interest charges incurred for outstanding refunds. For scheduled air fares, an administration fee of Rs300 per ticket will be applied to all amendments and cancellations in addition to the airline's standard fees. Partially unused tickets may have to be returned to the issuing airline to calculate the refund due (if any) which normally takes 6-12 weeks to process. In some isolated cases this can take up to 12 months. Tickets issued for discounted air fares are subject to an administration fee of Rs1000 in addition to the charges applied by the airline. Please note that unless otherwise stated once paid for tickets are non - changeable and non - refundable.
Hotel Reservations: Hotels varies in cancellation policies and most of the hotels are non refundable. Ask our travel consultant for more details. Early check-in and late check-out is subject to availability and charges applicable.
Insurance: Insurance is 100% non-refundable.
Alterations By The Company
Company makes every effort to ensure that published descriptions are correct, however, it does not own or operate airlines or suppliers and cannot control or prevent changes. The Company therefore reserves the right to change the description of any flight and/or ground service before you book and in such case you will be informed before a confirmation invoice is issued. Although under no obligation to do so, company will endeavor to notify all changes before departure if it is practicable to do so. No compensation is payable by the Company in such cases. Should a schedule change occur to your itinerary after full balance/ticket issue, on either the outbound or return flights the relevant supplier's decision will be final or Holiday Baskett Trvaels Pvt Ltd amendment charges may apply.
Cancellation by The Company
Holiday arrangements excluding packages : In an unlikely event that a booking has to be cancelled in full/partial, refund will be made by Holiday Baskett Trvaels Pvt Ltd deducting any insurance premiums and amendment fees. No compensation is payable.
Packages: The Company reserves the right to withdraw or cancel the service on offer. If the booking is cancelled before departure for any reason other than non-payment by you, then you will be offered the choice of purchasing another arrangement from the Company. Any price differences will payable/refundable as applicable, or of receiving a full refund of amount paid to the Company (except insurance premium and any amendment fees). In addition, unless the cancellation has been caused by "force majeure" or "low bookings" refund/compensation will be paid to you once the refund/compensation is processed by the vendor. The Company will never cancel a package within 30 days of departure except for reasons of "force majeure" (check below).
Force Majeure/low Bookings
Force Majeure : Includes war, threat of war, riot, civil disobedience or strife, industrial dispute, terrorist activity, natural or industrial disaster, fire, adverse weather conditions, level of water in rivers, technical or maintenance problems with transfer, unforeseen operational decisions of air carriers such as changes of schedule, or any unforeseeable or unavoidable event beyond the Company's control.
Low Bookings : Is where the number of persons who have booked a particular arrangement is less than the minimum required to make it viable.
All fares and other information displayed on our website are subject to availability. Once a confirmation invoice has been issued the price shown on that invoice may only vary as outlined below or if you amend the booking. (a) Holiday arrangements excluding packages: While every effort is made to avoid surcharges, the right is reserved to pass on any cost increase levied by the suppliers. (b) Packages: Prices may only be changed to reflect government action, increase in transportation costs (e.g. airfares and cost of fuel), changes in dues and taxes (including VAT or service tax, etc.,) or fees payable for services (e.g. landing taxes or embarkation/disembarkation fees at ports and airports) or to reflect fluctuations in exchange rates. In all cases the Company will absorb an amount equivalent to 2% of the invoice price (excluding insurance premiums and amendment charges). Only amount in excess of the 2% will be passed to you.
Passport / Visas
Compulsory passport and visa information and compulsory health requirements for the journey can be either obtained from us or through your visa agent or through Airlines. It is your responsibility to comply with the information provided and to any loss that may arise due to failure to comply.
Passport should be valid for at least 6 months from the date of return.
Please note that, as between you and any of the suppliers whose services is part of your booking, the suppliers' standard terms and conditions will apply. This is particularly important in the case of "other holiday arrangements" where the company acts only as a booking agent between you and the relevant suppliers. The suppliers' standard conditions may limit or exclude liability, often in accordance with international conventions. Copies of these conditions may be requested in writing, but up to 28 days must be allowed for delivery.
Please note that a flight described as "direct" will not necessarily be non-stop. All departure/arrival times are provided by the airlines concerned are estimates only. They may change due to air traffic control restrictions, weather conditions, operational/maintenance requirements and the requirement for passengers to check in on time. The Company is not liable if there is any change to a departure/ arrival time previously given to you or shown on your ticket. It is for this reason that all clients are advised to reconfirm their flights, with the airline, 72 hours prior to departure. The Company is also unable to make any arrangements for you if you are delayed; these matters are in the sole discretion of the airline concerned. Your ticket is your document. You're requested to check-in at least 90 minutes prior for the domestic and at least 180 minutes prior for an international travel.
If you have any special requests, company will certainly pass/document to the relevant supplier, however, cannot be guaranteed.
It is not always possible to include all departure taxes on your ticket - in some cases departure taxes must be paid locally and these are payable to the Government of the country of departure and are non-refundable.
Delivery of Your Booking
The following applies to all products or services booked via our Site:
During the booking process, you will be given the choice of e-ticket or paper ticket. Please note that airlines have their own rules and regulations with regards to e-ticketing. Holiday Baskett Trvaels Pvt cannot be held responsible for non-compliance with these rules and regulations and strongly recommends that you check these details with the airline in advance to travel.
You will receive all your travel documents (invoice, E ticket, hotel voucher, insurance) within 0 to 24hrs of booking made, if paid in full.
Queries and Complaints relating to your Booking
Please contact our customer services team, if you have any enquiries or complaints relating to your booking prior to departure. If you have a complaint relating to a supplier during your travel, please ensure that you officially log your complaint with the relevant supplier prior to your return and send Holiday Baskett Trvaels Pvt Ltd a copy of the same.
If we or any of our supplier's requires further information you must supply that promptly in writing. This simple procedure must be followed as we and our supplier's will be able to investigate the problem and, where possible, rectify it ASAP. In related to Flight Hotel Packages, in case you fail to comply to the procedure, company will not be in a position to take it further.
All airlines are required to collect Advance Passenger Information from passengers before travel to or from the USA and certain other countries. You agree to supply this information to Holiday Baskett Trvaels Pvt Ltd and consent to Holiday Baskett Trvaels Pvt Ltd passing this information to the airlines who may onward disclose it to foreign authorities. If you do not supply Advance Passenger Information, you may be refused to enter certain countries. It is also important that the information is accurate so that you do not have any hassle when you pass through Immigration on arrival in few countries. The information you will be asked to provide will depend on the country you are visiting but will include passport information, city and country of residence and destination address if travelling to the USA (for all travelers on your booking). If you are travelling to a country that requires Advance Passenger information, Holiday Baskett Trvaels Pvt Ltd will ask you to fill out this information on the confirmation page after you have completed your booking. If you do not have the information at the time of booking, Holiday Baskett Trvaels Pvt Ltd will send you an email confirmation containing a link where you can enter the information manually before your departure.
It is your responsibility to ensure that you do not behave in an inappropriate or causes offence or danger to others or which risks damage to property belonging to others (including but not limited to drunkenness, air rage) whilst on your holiday or using a service/product. If your behavior is inappropriate and/or causes offence, or damage to others, or risks damage to property belonging to others, we and/or our suppliers (e.g. airline staff) may cancel your booking, in such case our Supplier's responsibility to you will cease immediately and you will not be eligible for any refunds, payments of compensation and/or any reimbursement of any cost or expenses you may incur as a result of such termination. Further, you will be liable to reimburse us for any expenses we incur as a result of such termination.
Use of the Site
The Site is provided on an 'as is' and 'as available' basis. Holiday Baskett Trvaels Pvt Ltd does not accept any liability in respect of your ability to access or use the site at any time or any interruption in that access or use or any failure to complete any transaction. Holiday Baskett Trvaels Pvt Ltd does not warrant that the Site is free from computer viruses or other properties that may cause loss or damage.
Information on the Site
Holiday Baskett Trvaels Pvt Ltd offers all of the general information on the Site for purposes of guidance only. Please note that Holiday Baskett Trvaels Pvt Ltd may at any time change any aspect of the Site or its content, including the availability of any suppliers, features, information, database or content. You need to check with the relevant Supplier, destination, embassy, or tourist office to confirm the guidance is up to date. In particular, with respect to passports, visas, and vaccination requirements, Holiday Baskett Trvaels Pvt Ltd does not guarantee that the information is always up to date and it is your responsibility to ensure that you understand and comply with all relevant passport, visa, and vaccination requirements. Holiday Baskett Trvaels Pvt Ltd does not guarantee that information on the Site (including without limitation prices, descriptions or dates) is free from errors or omissions but we will use all reasonable endeavors to correct any errors or omissions as soon as practicable once they have been brought to our attention. By way of example, the majority of hotel and other accommodation descriptions are fed directly to our Site by the Supplier.
You agree to be bound by the following obligations, including without limitation:
Denial of Access
Holiday Baskett Trvaels Pvt Ltd reserves the right to deny access to the Site at any time without notice.
Links to Third Party Web Sites
The Site may contain hyper links to external web sites owned and operated by third parties. Holiday Baskett Trvaels Pvt Ltd has no control over or association with such third party sites and no responsibility in relation to the accuracy, completeness and quality of the information contained within them. Any and all contents on these external web sites do not reflect products, services or information provided by Holiday Baskett Trvaels Pvt Ltd. You should direct any concerns regarding any external link to the site administrator or webmaster of such site.
Links to Third Party Web Sites
Currency rates quoted in the Site are derived from a number of sources and may not in all cases be updated daily. You may wish to verify actual rates on the date of booking. In addition, where hotels are payable on check-out, the exchange rate may have changed since the time of booking.
Copyright and Trademarks
The copyright and all proprietary rights in the Site and all content are reserved by Holiday Baskett Trvaels Pvt Ltd. The material contained within the Site is the property of Holiday Baskett Trvaels Pvt Ltd or its affiliates unless identified as belonging to third parties. The name Holiday Baskett Trvaels Pvt Ltd and any other marks, logos and graphics of Holiday Baskett Trvaels Pvt Ltd displayed on the Site are registered trademarks of Holiday Baskett Trvaels Pvt Ltd or its affiliates. Other company and product or service names displayed on the Site may be the trademarks of their respective owners. You are not granted any right or license to use any trademarks.
Holiday Baskett Trvaels Pvt Ltd uses secure technology in order to safeguard personal information and financial transactions. Holiday Baskett Trvaels Pvt Ltd complies with the procedures and security standards as further set out in the Holiday Baskett Trvaels Pvt Ltd Security Policy.
Changes to Terms and Conditions
Holiday Baskett Trvaels Pvt Ltd reserves the right to change or update the Terms and Conditions relating to use of the Site from time to time without prior notice to Users. The current version of the Terms and Conditions will be displayed within the Site from the date on which any changes come into effect. Continued use of the Site following any changes to the Terms and Conditions shall constitute your acceptance of such changes.
This User Agreement is between you and Holiday Baskett Trvaels Pvt Ltd and is governed by the laws of India The Site is offered to you by Holiday Baskett Trvaels Pvt Ltd, whose corporate office is at 303, Corporate Corner, Sunder Nagar, Malad (W), Mumbai – 400064 and registered office is at G801, Bhoomi Park, Jankalyan Nagar, Malad (W), Mumbai -400095, India, Please note that this is also the address you should use for all correspondence regarding customer service.